Don’t worry if you get stuck on a clue…

…as we have invested in something we call the SMS ‘stuck on a clue’ helpline! This is a service we set up to ensure that no Trail goes unsolved. Every Trail has a Unique Reference Number which is unique to your purchase. In addition to allowing you to submit your answer into our monthly £100 prize draw (more on that later), you can use your Unique Reference Number to text for up to three clues which you might be stuck on.

We set this service up to help you out if you get stuck and find that you can’t solve a clue. This may be because the clue is just a stinker (and if it is let us know and we will review it) or, unfortunately we do have what we call broken clues – where scaffolding might go up thereby covering up a clue answer, access to a clue is blocked due to temporary works, or if a sign we wrote a clue on has changed. As soon as we are aware of this we will always go and fix the clue but unfortunately we often don’t find out about these issues unless Trailers let us know – it is always the way that we’ll go out and check a Trail, it is all fine, and then two days later something changes! With 1,200 Trails across the UK being looked after by 20 Trail Writers, you can imagine how much of a mammoth task it is!